ioWorld Website Terms
1 This website
This website is owned and operated by ioWorld Ltd, Suite 3B2, Northside
House, Mount Pleasant, Barnet London EN4 9EB, United Kingdom (“us” or “we” or
“our”). ioWorld Ltd is incorporated in
England under company number 05698697.
VAT registration no GB888 1309 88.
Purchases from this website are purchases of licences from us; in the case of software, they are purchases
of licences for their use.
using this website and ordering from it, you agree to these terms and
conditions (‘Terms’). Nothing in these
Terms affects your statutory rights as a consumer. You also acknowledge and
Remember to check the Terms when you use the website as we may change
them from time and time, and you will be subject to the Terms in force at the
time that you use the website. We may change prices and availability without
notice to ensure they are as up to date as possible.
try to make sure all the information on the website is accurate, but if we have
made a mistake and you spot it, please let us know. Please regularly update your computer’s virus
protection software as we can’t guarantee that the website will be free from
viruses. We may suspend or terminate
access to the website without notice.
Please ensure that any information you provide to us is accurate and
current. Please keep your account and
password details safe and do not disclose them to anyone else. If you suspect
that someone else has them, please tell us straightaway as we cannot be
responsible for anything that happens if they are lost and you do not tell us.
trade marks and logos displayed on this site belong to us, unless otherwise
stated. You are not authorised to use any trade mark or logo displayed on this
site without our written permission.
Everything that you read on this website is protected by copyright
unless otherwise stated. You may only use material on this website for
personal, non-commercial use. Please contact us if you would like to use any of
the information for public or commercial purposes.
reserve the right to end promotions before the advertised closing date.
2 The contract
must receive payment of the whole of the price for the products that you order
before your order can be accepted. Once payment has been received by us we will
confirm that your order has been accepted, either by sending you an SMS message
(if payment has been made by mobile phone), or otherwise by sending an email to
you at the email address you provide in your order form. Our acceptance of your
order brings into existence a legally binding contract between us.
prices payable for products that you order are as set out in our website.
Save in the case of products which are sold as software to be downloaded
only, you may be required to pay extra for delivery, and it might not be
possible for us to deliver to some locations.
Our delivery charges are set out in our website.
4 Right for
you to cancel your contract
may cancel your contract with us for the products you order at any time up to
the end of the seventh working day from the date you receive the ordered
products. You do not need to give us any reason for cancelling your contract
nor will you have to pay any penalty. To
cancel your contract you must notify us in writing.
cannot cancel your contract if the products you have ordered cannot by their
nature be returned (such as software which is downloaded, or for which an
Activation Key has already been provided to you, or which has automatically
activated itself), or if you have taken any computer software out of any sealed
package in which it may have been delivered to you.
you have received the products before you cancel your contract then (unless you
do not have a right to cancel) you must send the products back to our contact
address at your own cost and risk. If you cancel your contract but we have
already processed the products for delivery you must not unpack the products
when they are received by you and you must send the products back to us at our
contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, unless
you do not have a right to cancel, any sum debited to us from your credit card
will be re-credited to your account as soon as possible and in any event within
30 days of your order PROVIDED THAT the products in question are returned by
you and received by us in the condition they were in when delivered to you. If
you do not return the products delivered to you or do not pay the costs of
delivery, we will be entitled to deduct the direct costs of recovering the
products from the amount to be re-credited to you.
reserve the right to cancel the contract between us if:
5.1.1 we have
insufficient stock to deliver the products you have ordered;
5.1.2 one or
more of the products you ordered was listed at an incorrect price due to a
typographical error or an error in the pricing information received by us from
we do cancel your contract we will notify you by e-mail and will re-credit to
your account any sum deducted by us from your credit card as soon as possible
but in any event within 30 days of your order. We will not be obliged to offer
any additional compensation for disappointment suffered.
6 Delivery of
products to you
the case of products which are sold as software to be downloaded only, after
payment has been received you will be redirected to a page from which the
software may be downloaded, or a link to such a page will be emailed to you at
the email address you have provided, or an Activation Key will be emailed to
you at the email address you have provided, or the software will itself
automatically confirm activation with our server.
Otherwise, we will deliver the products ordered by you to the address you
give us for delivery at the time you make your order. Delivery will be made as
soon as possible after your order is accepted and in any event within 30 days
of your order.
the case of products which are not licensed software, you will become the owner
of the products you have ordered when they have been delivered to you. Once
products have been delivered to you they will be held at your own risk and we
will not be liable for their loss or destruction.
7.1 If the products we deliver are not
what you ordered or are damaged or defective or the delivery is of an incorrect
quantity, we will have no liability to you unless you notify us in writing at
our contact address of the problem within 10 working days of the delivery of
the products in question.
you do not receive products ordered by you within 30 days of the date on which
you ordered them, we will have no liability to you unless you notify us in
writing at our contact address of the problem within 40 days of the date on
which you ordered the products.
you notify a problem to us under this condition, our only obligation will be,
at our option:
7.3.1 to make
good any shortage or non-delivery;
replace or repair any products that are damaged or defective; or
refund to you the amount paid by you for the products in question in whatever
way we choose.
Save as precluded by law, we will not be liable to you for any indirect
or consequential loss, damage or expenses (including loss of profits, business
or goodwill) howsoever arising out of any problem you notify to us under this
condition and we will have no liability to pay any money to you by way of
compensation other than to refund to you the amount paid by you for the
products in question under the above provision.
must observe and comply with all applicable regulations and legislation,
including obtaining all necessary customs, import or other permits to purchase
products from our site. The importation
or exportation of certain of our products to you may be prohibited by certain
national laws. We make no representation
and accept no liability in respect of the export or import of the products you
Notwithstanding the foregoing, nothing in these terms and conditions is
intended to limit any rights you might have as a consumer under applicable
local law or other statutory rights that may not be excluded nor in any way to
exclude or limit our liability to you for any death or personal injury
resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all
notices from you to us must be in writing and sent to our contact address at
Suite 3B2, Northside House, Mount Pleasant, Barnet London EN4 9EB, United
Kingdom and all notices from us to you will be displayed on our website from to
time, or (at our option) sent to you by email at any email address provided by
beyond our control
will have no liability to you for any failure to deliver products you have
ordered or any delay in doing so or for any damage or defect to products
delivered that is caused by any event or circumstance beyond our reasonable
control including, without limitation, strikes, lock-outs and other industrial
disputes, breakdown of systems or network access, flood, fire, explosion or
10.1 If any
part of these terms and conditions is unenforceable (including any provision in
which we exclude our liability to you) the enforceability of any other part of
these conditions will not be affected.
information or material sent to us by you will be deemed NOT to be
confidential. By sending us any non-personal information or material (including
comments, feedback, bug reports, piracy reports, or product suggestions), you
grant us an unrestricted, irrevocable license to use, reproduce, display,
perform, modify, transmit and distribute those materials or information.
However, we will not release your name or otherwise publicise the fact that you
submitted materials or other information to us unless: (a) you grant us
permission to do so; (b) we first notify you that the materials or other
information you submit to a particular part of a site will be published or
otherwise used with your name on it; or (c) we are required to do so by law.
12 Links to third
Web site may contain links to third-party Web sites, which are not under our
control. We make no representations whatsoever about any other Web site to
which is linked to our Web site. When you access a third party Web site, you do
so at your own risk and we are not responsible for the accuracy or reliability
of any information, data, opinions, advice, or statements made on these sites.
We provide these links merely as a convenience and the inclusion of such links
does not imply that we endorse or accept any responsibility for the content or
uses of such Web sites.
13 Third party
for our affiliates, directors, employees or representatives, a person who is
not a party to this agreement has no right under the UK Contracts (Rights of
Third Parties) Act 1999 to enforce any term of this agreement but this does not
affect any right or remedy of a third party that exists or is available apart
from that Act.
14 Governing law
use of the website and any contract between us shall be governed by and
interpreted in accordance with English law and the English courts shall have
jurisdiction to resolve any disputes between us.
a) General: We are strongly committed to protecting
users’ privacy, and this sets out our policy on the use of personal data which
has been collected in relation to access to and use of the Site.
collected: We do not collect any
information about you from which you may be identified personally (‘Personally
Identifiable Information’) unless you voluntarily submit such information to
us, by, for example, registering and/or completing a user profile. The types of
information that may be requested will be as listed in the online registration
and/or profile form, and may include your name, address, e-mail address, and
other information. We may collect information which is not Personally
Identifiable Information about you in a number of ways, including tracking your
activities through your IP address, computer settings, or most-recently visited
c) Credit card
transactions: After you have indicated your wish to buy, you will be taken into
a secure session (see under ‘Security’ below).
Your credit card information is sent directly in a secure session by you
to the banking network agents who process it; at no stage do we ourselves have
any access to this information. The
banking network agents will simply tell us if the transaction has or has not
d) Use of
information: In general, we will only
use the information you provide to us for the purpose for which such
information was provided. Your
information may also be used to contact you when necessary and to provide
promotional material if you have granted us permission to do so. Non-personal demographic and profile data may
be used to tailor your experience at our site, by showing you content we think
you might be interested in.
e) We do not
share or disclose your Personally Identifiable Information with third parties,
unless you authorise us to do so. You may opt-out of receiving mailings by
following the instructions set out in the opt-out section below. We reserve the right to access and to
disclose Personally Identifiable Information to comply with applicable laws and
lawful government requests, to operate our systems properly or to protect
ourselves and our users.
f) If our
business is sold or integrated with another business, your details may be
disclosed to our advisors and any prospective purchasers and their advisors,
and will be passed on to the new owners of the business.
Security: We use enhanced
encryption techniques with a digital certificate when you are logged in, or
when making a credit/debit card payment, to allow confidential data to travel
securely over the internet. You can
confirm you are in a secure session by looking for a solid key or closed
padlock symbol at the bottom of the browser screen which asks for confidential
data, and you can click on the solid key or closed padlock to view details of
the secure certificate issued to us.
h) The Site has
industry standard security measures in place to protect the loss, misuse, and
alteration of the information under our control. While there is no such thing
as "perfect security" on the Internet, we will take reasonable steps
to ensure the safety of your personal information.
i) Links: Our Web Site contains links to other Web
Sites that are owned and operated by third parties. We are not responsible for
the privacy practices or the content of such Web Sites. The inclusion of any
link does not imply endorsement by us. You
j) No party
may create any link to or use any portion of our Web Site in any manner that
may create confusion about our identity as the source of origin of such portion
of this Site, or in any manner that may create a likelihood of confusion as to
sponsorship of third party content by us or as to an affiliation with us.
k) Cookies: A "cookie" is a small amount of
data that is sent to a user’s browser from a web server and stored on a user’s
computer, used to store and track information about the user. Generally, we use
cookies to remind us who the user is and to access user information stored on
our computers in order to deliver a better and more personalised site. You may
browser, however please note that if you do this you may not be able to use the
full functionality of this website.
addresses: We may use IP addresses to
collect statistical information about the areas of the system that users are
visiting, and general "traffic" data, to allow for log in validation,
and to identify and track misuse; save for such uses, such information does not
relate to the use being made of the system by a particular user in relation to
identifiable items being viewed. This
information helps us determine what is most beneficial for our users and to
continually improve the overall site.
information: We allow users the option
to update any information and preferences previously provided. To do this,
visit www.ioworld.com, click on the log in link, log in, click on the
‘Settings’ link, and follow the on-screen instructions.
Out: Should you wish to opt-out of receiving
communications from us (such as email news alerts), you may do so by one of the
send an e-mail to email@example.com or
visit www.ioworld.com, and follow the on-screen instructions.
· Click on any provided opt-out link at
the bottom of an email sent to you from us
Cancellation: Upon your request
we will deactivate your information from our active databases. To make this request, send an email to
firstname.lastname@example.org. On cancellation,
your personal information will be deactivated as soon as reasonably possible in
accordance with our deactivation policy and applicable law. We will retain in our files some personal
information you may have requested to remove, solely in order to keep an
archive set of records and to comply with legal requirements as required or
permitted by law. Therefore, you should not expect that all of your personal
information will be completely removed from our databases in response to your
requests. However, such personal information will only be available to our
personnel who have a reasonable and lawful need to access it, or otherwise as
ioWorld Ltd, Suite 3B2, Northside House, Mount Pleasant,
Barnet London EN4 9EB, United Kingdom.
ioWorld Ltd is incorporated in England under company number
VAT registration no GB888 1309 88. You can contact ioWorld Ltd by email to